Temple Decors Logo
TEMPLE DECORS
Legal & Trust

Refund Policy

As a growing business, every customer means a lot to us. We are learning and improving with each order about how to give you a fuss-free and enjoyable shopping experience, and we are committed to giving you that at Temple Decors!

Our team makes every effort to keep our product images, descriptions, and titles as clear and accurate as possible. We request you to carefully review the product details before placing an order. Making a purchase indicates that you have agreed to all our terms and policies.

Note: Please read carefully before placing your order.

Eligibility For Exchange

Exchanges are applicable for products with verified manufacturer defects or transit damage.

  • Exchange should be requested within 7 days after the product is delivered. Email us at support@templedecors.com.
  • The product should be in intact condition (as it was delivered to you).
  • The product should not be used.
  • Any protective packaging or film should not be removed.
  • Order ID & Invoice should be available.
  • Exchange will be processed once the product received via reverse pickup clears our quality check process.
  • Non-qualifying exchanges include custom personalized commissions or products marked as final clearance sale.

Eligibility For Refund

We offer a 7-day refund policy on eligible products, subject to inspection.

  • Refund should be requested within 7 days after the product is delivered. Email us at support@templedecors.com.
  • The product should be in intact condition with its original packaging and tags.
  • The product should not be used or altered.
  • Order ID & Invoice should be available.
  • Refund will be approved once the product received via reverse pickup clears our quality inspection.
  • Refund amount will be transferred within 5–7 business days to the original payment source or provided as Store Credit.
  • In case of Cash on Delivery (COD) orders, the amount will be refunded via bank transfer after deducting applicable courier COD handling charges.

Store Credit Conditions

  • Store Credit can only be used on orders associated with your original account. Store Credit cannot be transferred to another person or account.
  • Store Credit will be automatically applied to any eligible purchases made on templedecors.com.
  • Purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the balance due.
  • Orders with a subtotal within the range of Rs. 999 to Rs. 4,999 will be eligible to pay via Cash on Delivery (COD).

How to Obtain Your Balance: Your Store Credit balance is listed on your Account Page after logging in.

Expiration: Unused Store Credit expires 12 months from the date of issue.

Non-Refundable Situations

Refunds or replacements will not be issued in the following circumstances:

  • Products damaged due to customer misuse, improper handling, or unauthorized modifications.
  • Products without their original packaging, accessories, or proof of purchase.
  • Products purchased from unauthorized third-party resellers or outside templedecors.com.
Note: If a product is received in damaged condition or materially not as described, kindly raise the concern within 24 hours of receiving the product at support@templedecors.com, along with photographs of the damage and the original packaging.

We have received so much love from you all so far. If you ever have a question or concern about your experience, please reach out to us. We are committed to making it right.

Cancellation

For prepaid order cancellations, please email us at support@templedecors.com within 24 hours of placing the order to request a cancellation and full refund. Cancellation requests cannot be processed after this period, as your order may already be under custom manufacturing or dispatch.

Contact Us

For any questions regarding refunds, exchanges, or cancellations, please write to us at support@templedecors.com.