Refund Policy

As a growing business, every customer means a lot to us. We are learning and improving with each order about how to give you a fuss-free and enjoyable shopping experience, and we are committed to giving you that at Temple decors!

Our team makes every effort to keep our product images, descriptions, and titles as clear and accurate as possible. We request you to carefully review the product details before placing an order. Making a purchase indicates that you have agreed to all our terms and policies.

Eligibility For Exchange

Exchanges are only applicable for products with manufacturer defects.

• Exchange should be requested within 7 Days of delivering the product. Email us at support@templedecors.com.
• The product should be in intact condition (as it was delivered to you).
• The product should not be used.
• Any protective packaging or film should not be removed.
• Order ID & Invoice should be available.
• Exchange will only be eligible if the product received via reverse pickup clears our quality check process.
• Non-qualifying exchanges include any item(s) marked as "Sale" or purchased under a promotional/combo offer.

Eligibility For Refund

We offer a 7-Day refund via Store Credit on all products, except items marked as final sale, customized/personalized pieces, and items sold during special sales & offers.

• Refund should be requested within 7 Days of delivering the product. Email us at support@templedecors.com.
• The product should be in intact condition (as it was delivered to you).
• The product should not be used.
• Any protective packaging or film should not be removed.
• Order ID & Invoice should be available.
• Refund will only be eligible if the product received via reverse pickup clears our quality check process.
• Refund amount will be transferred within a week after the product clears the quality check process.
• In case of Cash on Delivery (COD) orders, the amount will be refunded after deducting applicable COD charges.
• Non-qualifying returns include any item(s) marked as "Sale" or purchased under a promotional/combo offer.

Store Credit Conditions

• Store Credit can only be used on orders associated with your original account. Store Credit cannot be transferred to another person or account.
• Store Credit will be automatically applied to any eligible purchases made on temple-decor.web.app.
• Purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the balance due.
• Orders with a subtotal within the range of Rs. 999 to Rs. 4,999 will be eligible to pay via Cash on Delivery (COD).

How to Obtain Your Balance: Your Store Credit balance is listed on your Account Page after logging in.

Expiration: Unused Store Credit expires 12 months from the date of issue.

Non-Refundable Situations

You will not be eligible for a refund in the following conditions:

• Self-placed wrong order (for example, ordering the wrong design or product by mistake).
• Product received is genuinely not as advertised (subject to our review).
• Product purchased from a local store, reseller, or a website other than Temple decors.

We have received so much love from you all so far. But if, for any reason, you have had a less-than-ideal experience with us, please let us know. We want to improve our services according to our customers' needs, and we mean it. Please share your valuable feedback with us while applying for a refund or exchange, and we promise to look into it.

Cancellation

For prepaid order cancellations, please email us at support@templedecors.com within 24 hours of placing the order to request a cancellation and refund. Cancellation requests cannot be processed after this period, as your order may already be under preparation or dispatch.

Contact Us

For any questions regarding refunds, exchanges, or cancellations, please write to us at support@templedecors.com.